Policies
Hair of the Dog Salon

Every family will be asked to read and sign the Policy Agreement as follows:

I do here by entrust my pet(s) to Hair of the Dog Salon  for the purpose of grooming my pet(s).  I am aware that all due care will be taken with my pet(s) for the safety of pet and groomer.  I am aware that neglect of my pet's coat can be a cause for problems after grooming such as clipper/brush irritation.  If my pet is wiggly or doesn't remain still during the grooming procedure accidents can happen such as nicks from clippers or scissors.

Pets must be up to date with their rabies vaccine. Simply showing us the tags on the collar will not be acceptable as they do not have the expiration date nor is there a way for us to confirm that the tag belongs to the pet client. Showing written proof from your veterinarian, or having the vet call us are both acceptable forms of proof. Pets with any communicable disease cannot be groomed until a written vet's note confirms they are no longer contagious.  Pets with open wounds or stitches will also not be groomed until they are healed properly.  This ensures safety for your pet, other pets, and salon staff.

We do not groom sedated pets, nor do we sedate pets in the salon.  We retain the right to refuse service to any pet we feel is unable to be groomed safely. Tranquilized pets will not be accommodated as they should be done in the safety of a vet clinic/hospital with an ‘in-house’ groomer. Grooming services can be stopped mid-groom if necessary for the safety of my pet or groomer and I understand I will pay for the portion of the groom completed. We welcome senior and special-needs pets however, their comfort comes first and foremost in the planning of their styling.  When your pet checks in, we will discuss appropriate hair style options.  Throughout the groom, your pet's safety and comfort take precedence over cosmetic desires. Pets must be leashed or in a carrier when coming into and leaving the salon.  We are not responsible for unleashed pet's behavior.  This is for your pet's safety as not all pets are receptive to chance meetings in neutral territory. There is a $30 fee for NSF/returned checks at which time we will go to a cash only basis.

Scheduling
We do not require pets to stay all day. We schedule pets throughout the day so that we can keep them only a minimal amount of time. Most pets are with us from 2-4 hours. Appointments arriving more than 15 minutes late may need to be rescheduled or charged an overtime fee.  When you arrive with your pet, we will discuss how you would like your pet styled. If you have any special requests please let us know at this time. Pet parents are welcome to stay during their pet's appointment, however we ask that parents not speak to their pet while they are on the table as it gets them overly excited and can make grooming more difficult.

Pick Up
Pets must be picked up within 1 hour of agreed upon pick up time or call from the salon.  A petsitting fee of $10/hr will be added for every hour following.
Please let us give you a call when your pet is ready. This avoids you coming early and getting your pet excited. Remember your dog recognizes you with their nose. They don’t have to see or hear you to know you have arrived. When we are still working with your pet and you arrive early, your pet will get very excited and wiggly. Most pets are little angels for grooming, but when you arrive, in their mind, it’s time to go home. They aren’t concerned if there are a few more hairs to trim. We want to keep your pet safe and do our very best styling.  We welcome phone calls anytime if you want to find out your pet’s progress. Please look over your pet upon pickup. Let us know if there are changes you would prefer on future appointments. We will make note of those requested changes. If you have any questions about the care or grooming  we have given your pet, please let us know within 24 hours of your pets grooming. If done within that time frame, we will be happy to go over your pet’s trim to meet your satisfaction. Anything beyond 24 hours we will make note of any changes you like made for future groomings.
Cancellations/No Shows

Any cancellation less than 24 hours will be subject to a $15.00 No Show Fee. There will only be one last minute cancellation or no show allowed before you will be subject to a fee. Please understand that if you do not show up for your scheduled appointment, we lose income. We cannot fill a missed appointment with little or no notice. There are times when we have clients waiting for appointments that we cannot give them if we are expecting your pet for their appointment. Please be considerate of our time and let us know at least 24 hours in advance if you need to cancel or reschedule. You can call the salon or send an email.  Any new client that no shows without notice will be required to pay for their pet’s next appointment in advance before we reschedule them again.

Dematting
We take your pet's health and safety very seriously, and therefore will not dematt badly matted dogs.  We allot 15 minutes of dematting time; any pet requiring more than this amount of dematting will be clipped to avoid pain and frustration.  Extra fees will apply to pets needing dematting by clipping or brushing.  We will discuss these possibilities with you at check in, or over the phone before we clip your pet. Signature Required for Grooming Services:

I the undersigned do understand and agree to the above terms for the grooming and maintenance of my pet(s) and in consideration of the grooming services of Hair of the Dog LLC agree to hold harmless from damage, loss or claims arising from any known or unknown pre-existing condition of my pet(s).  The terms, special services or handling shall include but are not limited to veterinarian emergency services in the event I am not available.

I authorize Hair of the Dog Salon to act as my agent in the event emergency veterinarian services, boarding, care-taking, and/or transportation is necessary and I agree to pay all costs. Any/all damages, loss or claim shall include but not limited to death, injury, or shock.  Said pre-existing conditions shall not be limited to advanced age, extreme nervousness, neurosis, illness, previous injury, skin or coat conditions, or mental conditions.

I have read and understand my rights and obligations as written in this agreement for the services of pet grooming through the Hair of the Dog Salon.